(“us”, “we”, or “our”) operates the website and mobile applications (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We respect your privacy and acknowledges the need of protecting your personal data (Name, Address, Phone number, Email address) you have provided at time of registration. Attend only gathers your information which are essential for providing you better services.
“Application” means mobile application or web application which becomes the electronic medium to connect the user and Service provider.
“Service” means services provided through digital platform such as mobile/web application by Attend Private Limited.
“Client” means any individual who has downloaded the application and completed registration for availing the services offered by the company.
“Service Provider” or “Driver” means an Individual who use this Application to give rides or to provide services.
"Attend" or "us" or "we" or "our" or “Company” mean Attend Pvt. Ltd.
"ETT" means the Estimated Travel Time of the Ride, provided by the any vehicle associated with Attend during the Ride, which shall change from time to time.
"EAT" means the Estimated Arrival Time of the Ride, Services provided by Attend vehicle, which shall change from time to time.
"Personal Information" means information regarding yourself which can be collected through the Application, such as Name, Address, Email, and Phone Number, Date of birth, Blood group and the other information that you provide through the app, which may identify you as an Application user.
“Usage Data” Usage Data is data collected automatically through the application.
“Data Controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
“Data Processors (or Service Providers)” means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
INFORMATION COLLECTION AND USE
We collect various necessary personal information from you to begin our applications functioning. Information needed are different for user and Service provider. You can provide your personal information directly (when registering as an application user) and also collected automatically when you use the application.
Information that you provide directly:
While using the application if you are service provider, you shall provide us with information such as Name, Address, location, phone.no, E-mail, vehicle no. And if you are a client, the type of vehicle required, location, Name, E-mail, Phone no. When you use Our Application, We will also collect your technical data such as, internet protocol address, internet device identity (ID) or media access control address, and information regarding the manufacturer, model and operating system of the device that you use to access the Application. We use these data to allow us to send the Application’s functions, to resolve technical difficulties, to provide you the correct and updated version of the Application as well as to improve the Application’s function.
If you are a client, and are using the application for an instant vehicle service or other relevant services, you will have to provide us your authorized number where the ambulance provider will contact you to complete the further process.
If you are a service provider, you have to provide us an authorized number in which customers can contact anytime and be guided about the service enrolled.
Information which we collect when you use the application.
If you are a customer, we will be tracking and collecting the GPS information in real time and other relevant information to enable you to constantly locate, monitor and send information to the service provider.
If you are a service provider, your GPS information also will be monitored. These data are used to send you location to the customers. Both customer and service providers are able to disable GPS system but once GPS is turned off our system will not be operating accordingly.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
TRACKING & COOKIES DATA
Cookie is a small data file in your browser which remember and saves information about your action and preferences from time to time. You can reject several types of cookie or specific cookie, beside that you can also delete the cookie at any time. We use cookie for several cause like, to remember your safe search preference and to manage and protect your data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Attend Pvt. Ltd. uses the collected data for various purposes:
To verify your ownership over an account and to communicate with you.
To send you a general update of the application.
To notify you about changes in our Service.
To find services available in your area.
To maintain transparency between you and the service provider.
To analyze and deliver the best service of our application to you and hereby agree that your data will be used by our internal data processing system only.
To provide and maintain our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Attend Pvt. Ltd. may disclose your personal data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Attend Pvt. Ltd.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
We share your personal information such as Name, Phone number, Geo-location, ordered service to the service provider after they accept your request.
If you are service provider, after receiving an order from customer, we will give your information such as Name, Phone number, Geo-location, Vehicle identification number to the customer to contact you.
You hereby agree and give us power to share your personal information to the service provider if you are customer and to customer if you are a service provider.
Your personal information will be secured in the system. However, there is a possibility that the client may save your data in their device. We are not liable for any data being recorded in such manner and neither for the communication between client and service provider outside the application.
We shall not share your personal information to any party other than client/service provider. However, we will disclose your personal information if it is required by Law, Government in case of dispute or in emergency condition relating to your health and safety.
We shall not sell or lease your personal data to any third party.
Confidentiality of Your data and personal information is the most important matter for us. We will conduct the best effort and steps to protect and secure your data and Personal Information.
We will keep all the information provided by you to our secured server.
All the information will be encrypted end to end.
However, we cannot fully guarantee that our system is totally immune to virus, malware, disruption or extraordinary occurrence including unauthorized access by a third party.
You may not disclose your account password to anyone and must always maintain the security of the device you use.
You have certain data protection rights. Attend Pvt. Ltd. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Overpass Ltd relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 (“Minor”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
ACKNOWLEDGES AND CONSENT
You also agree that you have given us the authority to use and share information mentioned above.